Willows Small Removals - Terms & Conditions
All removals weather big or small requires a 25% non refundable deposit. No removal will be booked until a deposit is received.
Providing parking is the responsibility of the customer, (try to reserve a space for the van outside before it arrives or call the local council and get a suspension or permit where necessary) if there is no parking pre - arranged any parking fines received will be the responsibility of the customer and must be paid by the customer on completion.
Congestion & Toll Charges
There will be an extra charge of £10 when passing through the London Congestion Charge Zone, other congestion charge zones and tolls will be charged accordingly.
Payment must be made in cash on completion. Cheques are only accepted on pre arrangement. (unless otherwise stated)
Arrival / Delivery Times
We will do our best to arrive within the time quoted but arrival times are estimated. We would definitely however inform you of our status.
Delays to pick-up/delivery times are sometimes unavoidable (due to traffic accidents, weather etc).
We accept no responsibility for damage or breakage to items that have not been packed or protected by adequate means. (when customers pack)
It is the customers responsibility to dismantle any unit/system/flat pack furniture and beds and this should be done before our arrival.
It is the customers responsibility to ensure that items will fit in the new premises (eg: size of sofa and size of aperture) Our drivers will not be insured to remove doors or windows in such cases and it is up to the customer to organise a specialist if needed.
You will incur Extra charges if you have Not informed us of awkward access. Awkward access can include: No vehicle access, No parking available in close proximity to the property and cramped stair and hallway conditions where large items of furniture such as sofas will not fit.
We reserve the right to add extra costs due to unforeseen circumstances (eg: waiting for keys or gaining entry, incorrect addresses and so on).
Postponement or Cancellation
If you postpone or cancel after your booking is confirmed you will be charged 50% of the confirmed quote. If you postpone or cancel within 48hours of the date of the job you will be charged the value of the job in full. We reserve the right to cancel or change dates and times.